Head of Receivables & OOM Solutions (PRA)

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Head of Receivables & Offer/Order Management (OOM) Solutions (PRA) - 12 month FTC

Behind every journey is a complex financial operation that keeps British Airways moving. The Finance team plays a critical role in protecting revenue, enabling transformation, and ensuring the business can continue investing in world-class customer experiences.

Ready to shape the future of airline retailing? Excited by the challenge of safeguarding billions in revenue while helping deliver one of the biggest industry transformations in aviation? This could be the next destination!

What you'll do

• Lead British Airways' receivables and Order-to-Cash activities, overseeing processes that support a £16bn sales ledger.
• Drive revenue protection through ticket audits, payment controls, and credit card chargeback prevention.
• Lead teams responsible for cash management, banking operations and reconciliations.
• Act as the senior escalation point for complex receivables and revenue protection matters.
• Ensure compliance with financial controls, GDPR, PCI requirements and business continuity standards.
• Partner with service providers to deliver strong performance against key service levels and business outcomes.
• Play a leading role in Payment Transformation and Nevio programmes, helping shape and implement future Offer & Order Management solutions.
• Champion continuous improvement, stronger controls and operational excellence across the function.

What you'll bring to British Airways

A natural ability to see both the detail and the bigger picture. Confidence to challenge constructively, influence senior stakeholders and simplify complex information. Strong analytical thinking, commercial awareness and a passion for improving processes will be key. Most importantly, a collaborative leadership style and the energy to drive meaningful change in a fast-moving, global business.

Your experience

• Degree-level education or equivalent experience; financial qualifications are advantageous.
• Significant experience within Revenue Accounting, Receivables, Order-to-Cash or similar finance operations.
• Strong understanding of revenue accounting, billing and payment processes.
• Experience leading operational teams and managing third-party suppliers.
• Knowledge of finance controls, ICFR, GDPR and PCI requirements.
• Experience delivering system, process or transformation change initiatives.
• Understanding of industry settlement and billing processes such as BSP, CASS, ARC, ICH or SIS.
• Experience using finance and revenue accounting systems, including SAP or similar platforms.
• Proven ability to manage projects, testing activities and business implementation programmes.

What we offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.