Global Account Manager

Reporting to the Manager, Agency & Specialty Sales, the Global Account Manager leads air sales efforts to maximize revenue and drive market share growth within a portfolio of online travel agencies (OTAs). Key responsibilities include customer relationship management, contract negotiation, business planning, and data analysis to set optimal program goals and ensure revenue and market share targets are met.
This role blends traditional consultative account management with a strong emphasis on developing and executing strategic marketing plans. The Global Account Manager fosters a team-selling environment, collaborating with and regularly updating multiple internal and external stakeholders.
Key deliverables include:
Manage revenue, market share growth, and retention within an assigned portfolio of Online Travel Agencies (OTAs)
Develop, execute, and continuously analyze strategic marketing plans with defined KPIs aligned to WestJet's strategic pillars
Qualify and contract new partnerships that align with WestJet's strategic pillars
Establish and develop relationships within a defined portfolio
Prepare and deliver proposals and presentations to all levels of the organization
Manage partner marketing funds, incentives, and promotional programs
Act as a subject matter expert on WestJet's products and services
Maintain a competitive and industry knowledge base of product and service offerings, and provide strategic recommendations
Lead project management as required to support partner and WestJet objectives
Provide accurate and timely reporting to WestJet leadership
Ensure personal targets and KPIs are met
Attend industry events, trade shows, and partner events
Work cross-functionally with internal departments, including Trade Marketing, Performance Marketing, Sales Development, Finance, and Loyalty
Experience & Qualifications:
Relevant post-secondary education
7-10 years of experience in account management and performance marketing, with a strong background in business-to-business (B2B) contract negotiation
Strong negotiation and analytical skills
Experience working in a global environment, with the ability to tailor strategic business plans to the needs of a global partnership with multiple international points of sale
Ability to manage accounts through the development of strategic account business plans
Highly organized, with strong prioritization and multitasking skills and a sense of urgency
Ability to navigate the consultative selling process effectively
Proven ability to balance the needs of Guests and WestJet while remaining results-focused
Ability to deliver engaging presentations to travel industry executives
Excellent written and verbal communication skills
Strong knowledge of reporting and analytics tools (e.g., DDS, GDS, PRISM, Tableau, MS Office)
Proven ability to work in a fast-paced, dynamic environment
Demonstrated ability to present ideas clearly and solve problems creatively
Ability to travel regularly as required for the role