Executive / Snr Executive / Asst Manager Airport Operations (Development, Procedures & Performance)

Job Description

The successful candidate will join the Airport Operations (Development, Procedures & Performance) Department, within the Customer Services & Operations Division.

Key Responsibilities:

• Review, develop and implement ground services procedures to:
  • Adhere to regulatory requirements
  • Improve ground efficiency and customer service
• Maintain the operational manuals to ensure compliance with the requirement of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values.
• Provide input / advice on ground services procedures in various situations, such as:
  • Enquiries from stations and other departments on passenger handling
• Monitor and Improve Network's On-Time-Performance (OTP), Ground CSAT and Stations' Performance.
• Custodian of Minimum Ground Time (MGT) framework

Requirements

• Bachelor's degree in any discipline
• Experience in airport and airline operations preferred
• Good writing skills
• Ability to grasp concepts and situations quickly
• Logical thinking with the ability to carry out scenario planning
• Attention to detail
• Good interpersonal and communication skills

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.