Dining Standards & Enablement Specialist

Dining Standards & Enablement Specialist

Cathay Pacific
Customer Relations & Business Development
Customer Experience Design Department
Permanent
Hong Kong SAR (China)
Application deadline: 27 Oct 2026

Role Introduction

Reports to: Assistant Manager Dining Standards & Enablement
Help keep dining operations clear, consistent and ready for change across our network. You’ll maintain supplier-facing manuals, specifications and operational guidance, using structured version control to ensure updates are accurate, approved and communicated on time.
Working with suppliers and internal teams, you’ll coordinate documentation for menu launches, equipment rollouts, service updates and operational transitions. Your attention to detail will help Dining Performance teams manage suppliers without ambiguity, giving your everyday work a clear purpose: supporting the dining experiences that help move people forward in life.

Key Responsibilities

• Maintain accurate supplier-facing manuals, specifications, service updates and operational guidance, coordinating formatting, standardisation and quality checks
• Apply structured version control, logging changes, securing approvals before release, maintaining master registers and securely archiving previous versions
• Prepare and distribute change packs and implementation notices, track supplier acknowledgements and maintain communication logs and implementation timelines
• Coordinate readiness documentation for menu launches, equipment rollouts, service updates, new stations, caterer transitions and contract changes
• Monitor supplier documentation queries, help prepare structured responses on specifications and operational requirements, and escalate recurring issues to the Assistant Manager
• Maintain non-site-specific contract documentation and assist with tracking service compliance metrics
• Align systems data with approved standards alongside Commercial & Systems teams, ensuring live schedule updates and change information are acted on promptly
• Support enablement dashboards, readiness trackers, change implementation reports and audits by keeping documentation records complete and accessible
• Assist with training materials and supplier briefing documents, and provide cross-coverage across regions or portfolios to maintain continuity
• Identify inconsistent, duplicated or outdated standards, support documentation improvements and escalate documentation gaps, misalignment or delayed communications to the Assistant Manager

Requirements

• A minimum of three years’ experience in airline operations, project coordination, logistics or supply chain
• Tertiary education or a degree in Business, Operations, Hospitality or a related field
• Strong organisational and documentation skills
• Excellent communication and stakeholder engagement abilities
• Ability to manage multiple tasks and deadlines
• Proficiency in English; Cantonese/Mandarin an advantage
• Computer literacy in Excel, PowerPoint and Microsoft Word

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

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