Customer Service Apprentice in IT with German (m/f/diverse)

Turn your passion for technology and your language skills into real-world experience. As an IT Customer Support Intern, you'll help users, troubleshoot issues, and learn how IT support operates in an international business environment. Build valuable skills while growing alongside experienced professionals.

Tasks

• Supporting the team in handling basic customer inquiries and service requests under supervision
• Registering, categorizing and routing tickets to appropriate support teams
• Monitoring ticket status and supporting follow-up activities

• Assisting in maintaining process documentation, user manuals and knowledge base articles
• Supporting data quality activities related to tickets, requests and support processes
• Collecting information and preparing simple reports, analyses and presentations
• Participating in application trainings and knowledge-sharing sessions
• Supporting testing activities for new processes, tools and system enhancements
• Assisting the team in process improvement initiatives and administrative tasks
• Learning business processes and applications used within Lufthansa Group
• Cooperating with team members and stakeholders to ensure efficient service delivery

Requirements

• Student or graduate interested in IT Support, Customer Service or Business Operations

• English language skills at minimum B2 level
• German language skills at minimum B2 level
• Basic knowledge of Microsoft Office applications
• Interest in IT systems, applications and customer support processes
• Willingness to learn new tools and technologies
• Customer orientation
• Willingness to learn and develop new skills
• Team player
• Excellent communication skills in intercultural environment
• Diligent, independent and systematic approach to work
• High precision and attention to detail
• Strong time management and organizational skills
• Proactive attitude
• Flexibility and adaptability
• Ability to work under guidance and accept feedback

*CV/Resume required

*Must possess permit to work in Poland

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.