Coordinator - Airports Centralized Services

Coordinator - Airports Centralized Services
The Airport Centralized Services Coordinator plays a key role in supporting airport operations across the network by centralizing critical support activities and strengthening visibility and controls across billing, inventory, and other core operational processes. The role reinforces financial integrity through comprehensive contract‑to‑invoice analysis, ensuring vendor charges accurately reflect operational activity and contractual expectations. It also enhances day‑to‑day operational reliability by managing inventory workflows and supporting station readiness activities. This work provides early insight into risks and trends and helps shape improvements that enhance network‑wide effectiveness.
Responsibilities:
Process and reconcile airport service invoices across a large, high impact vendor portfolio, including ground handling, airport authorities, regulatory fees, and baggage programs, ensuring proper coding and timely processing.
Evaluate invoice charges against operational activity, contract terms, and service agreements to ensure accurate, contract‑aligned billing
Analyze billing activity and cost trends to identify discrepancies, risks, and opportunities for efficiency or cost savings.
Create and manage purchase orders and requisitions in JDE
Support station readiness activities for start‑ups, restarts, and shutdowns by coordinating inventory requirements, vendor setup, agent account activation, and access management.
Oversee backend supply and inventory workflows by monitoring usage, managing ordering activities, and identifying continuous improvement opportunities across print, baggage, and airports inventory programs.
Drive resolution of inventory‑related service and quality issues by escalating concerns to vendors, issuing internal alerts, gathering station feedback, and coordinating corrective actions.
Escalate billing, supply, and delivery issues to third‑party service providers and internal partners, ensuring each escalation is driven to effective resolution.
Create and maintain centralized operational materials, including process manuals, templates, and SharePoint sites, to support accuracy and consistency across the Network
Support departmental reporting requirements, including distribution of Airports incident reports (AQDs) and cost analysis for inventory and baggage programs.
Provide cross‑functional administrative and project support, contributing to ad‑hoc analysis, process improvements, and operational initiatives across the Airport Network.
Qualifications:
Demonstrated experience validating invoices, reconciling costs, or performing financial or operational analysis.
Ability to interpret contracts, service agreements, and vendor billing structures.
Strong analytical skills with high accuracy and attention to detail.
Proven ability to handle escalations and resolve vendor, logistics, or billing issues.
Comfortable coordinating with vendors and third‑party service partners.
Highly organized, with strong time‑management skills and the ability to balance multiple priorities in a fast‑paced environment.
Effective written and verbal communication skills.
Minimum of 3 years of experience in an administrative, coordination, or operational support role.
Experience in airports, operations, or another similarly complex environment is an asset.
Proficiency with Microsoft 365 tools (Excel, SharePoint, OneDrive, Teams); experience with Power BI and Power Automate is an asset.
Experience using JDE for invoice processing or purchase order management; familiarity with Sabre, Kronos, WorldTracer is an asset.
Ability to work with confidential information with professionalism and sound judgment.
Additional language skills (French or Spanish) are an asset.