Co-brand & Partnerships Specialist

About the job Co-brand & Partnerships Specialist

Owns the commercial value of the Loyalty program outside the airline: the co-brand card relationship, the bank and issuer agenda, and the partners that give members a reason to stay engaged between flights. Carries the card, issuer and partner portfolio from launch, and is accountable for its commercial performance.

Co-brand and issuer

• Own the co-brand card relationship end to end, from the issuer selection process through contract, implementation and ongoing performance
• Manage the commercial relationship with the issuing bank, including the economics, the joint plan, the marketing calendar and the governance rhythm
• Own the card proposition and card economics with the VP Loyalty & Ancillaries, the Loyalty – Product & Commercial Manager and Finance
• Own the payment-network relationship where it applies
• Run issuer implementation on the Arajet side, with Technology and Legal

Partner portfolio

• Build and manage the partner portfolio across financial services, travel, retail and everyday spend
• Maintain the partner pipeline and lead partner identification and qualification
• Develop partner business cases, lead negotiations and complete contracting, with Legal and Finance
• Agree commercial terms, Puntos / Points pricing, funding and settlement within the agreed pricing positions
• Run partner onboarding with the Loyalty – Product & Commercial Manager and Arajet Technology
• Represent Arajet Loyalty with external partners in market

Performance and governance

• Hold partners to the agreed performance targets and run the joint business reviews
• Own the commercial performance of the card and the partner portfolio
• Maintain the renewal calendar and the commercial record for each agreement
• Oversee partner invoicing, reconciliation and settlement with Finance
• Report partner and card performance to the VP and the executive

Experience and qualifications

• Substantial experience in loyalty, co-brand, payments or partnership management, with responsibility for commercial outcomes
• Direct experience of cards, issuing banks or co-brand programs is strongly preferred and ideally required
• A proven record of negotiating and closing commercial agreements, and of managing them afterwards
• Comfortable building and defending a business case, including partner economics and Puntos / Points pricing
• Able to run an implementation alongside technical and legal colleagues, not only a negotiation
• Experience in the Dominican Republic, the Caribbean or Latin American markets is an advantage
• Degree in business, marketing, finance or a related discipline, or equivalent practical experience
• Strong written and spoken Spanish and English

Capabilities and attributes

• A strong relationship builder, internally and with external partners
• Commercially and financially literate, with sound numeracy
• A capable negotiator who holds a position without damaging the relationship
• Organised, with the discipline to run a pipeline, a renewal calendar and a contract record
• Comfortable representing Arajet Loyalty in market