Assistant Manager Cabin Crew Learning and Development

Job Description

The successful candidate will be part of the Cabin Crew division.

Key responsibilities

• Deliver quality training for Cabin Crew Readiness Programme (CCRP) trainees and Returning Crew Scheme (RCS) crew to inculcate service and hospitality excellence.
• Conduct wet run assessments to ensure standards are maintained.
• Manage Cabin Crew Readiness Programme (CCRP) to ensure all content are updated timely to maintain the relevancy and learning effectiveness.
• Ensure training mock-up facilities are up to date, fully operational, and compliant with Safe Management Guidelines.
• Ensure new product training is delivered to all key stakeholders in a timely manner to effectively support operational needs.
• Handle disciplinary and grooming issues of CCRP trainees to ensure standards are maintained.
• Develop engaging e-learning, micro-learning, immersive library of virtual learning and multimedia content to enhance learning experiences and support staff development.
• Conduct grooming review for Cabin Crew to ensure they conform to the approved grooming guidelines.
• Assist in additional duties / projects when assigned.

Requirements

• Uiversity degree in any discipline is acceptable
• Training-related qualifications (such as ACTA, ACLP, DACE)
• Project management (which includes project planning and use of PM tools such as JIRA)
• Product management (which includes requirements gathering and quality assurance testing)
• Data analysis, and any proficiency in data visualisation will be advantageous
• Proficient in Microsoft Office, with emphasis in Microsoft Excel
• Knowledge of learning and development methods
• Familiar with e-learning platforms and digital tools
• Cabin crew experience will be advantageous
• Good interpersonal and communication skills
• Analytical with a keen sense for numbers
• Ability to manage projects independently
• Team player
• Resourceful and adaptable
• Detail oriented

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.