Analyst - Menu Design

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About the Job

The Menu Design team is responsible for the strategy, planning, and execution of United’s Food & Beverage experience onboard. The Analyst – Menu Design will be responsible for a variety of exciting initiatives including new menu development for customers and crew.

• Support the development and implementation of onboard food and beverage programs for customers and crew, including menu planning, product evaluation, documentation, and rollout coordination.

• Coordinate menu and service changes with Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Digital Technology, catering partners, suppliers, and other internal and external stakeholders.

• Manage assigned menu programs and initiatives, including project timelines, stakeholder communications, deliverables, approvals, and implementation readiness.

• Analyze customer feedback, operational performance, product information, and program results to identify opportunities to improve menu offerings and the onboard experience.

• Maintain accurate menu specifications, implementation materials, program trackers, and other documentation required to support consistent operational execution.

• Identify and recommend process improvements throughout the menu-development lifecycle, from concept development and evaluation through implementation and post-launch review.

• Prepare program updates, presentations, and recommendations for leadership and other key stakeholders.

Note: This is a Chicago-based hybrid role with in-office requirements 50% of the time. This role will be required to travel 10% of the time, both domestic and international.

Minimum Qualifications

• Bachelor’s degree

• 1+ years of related experience

• Ability to solve complex operational problems

• Experience communicating with a diverse group of stakeholders

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• 1+ years of airline, catering, and/or hospitality experience

• Prior experience with Inflight Services and/or Catering Operations workgroups

• Leadership exposure and speaking presence

• Proficiency with the Microsoft Office suite of products

• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

The base pay range for this role is $66,500.00 to $86,616.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com