Airport Wheelchair Agent F/T - T6 - JFK

Wheelchair Agent Video Link

https://www.youtube.com/watch?v=lLqldl7T7JA

Essential Functions / Key Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors.
• Handle all aspects of wheelchair support by operating tablets, a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet bridge, computer keyboards, and carrier-specific reservation/ ticketing software.
• Oversee all customer services issues related to wheelchair bound customers.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to work an entire shift standing up.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet bridge stairs.

Basic Qualifications

3+ years of customer service experience required. Must be open minded and ready to work as part of a detail-oriented team.

• Fluency in English is a must.
• Must be a local (in-state) resident.
• Successfully pass pre-employment drug screen and background check.
• Must be at least 18 years of age.
• Must be able to complete all trainings required for this position.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team-oriented environment.
• Proficient in the use of tablets and computers.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.

ERMC is an equal opportunity employer.