Airport Service Assistant - Nadi
Fiji Airways · Nadi, Western, Fiji
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- Nadi, Western, Fiji
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Airport Service Assistant - Nadi
165311Fiji Link
Nadi, Western
October 27, 2026
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Airport Service Assistant - Nadi
The Airport Services Assistant will facilitate the timely check-in and boarding of Fiji Link customers in compliance with company and regulatory requirements to achieve on-time performance.
KEY RESPONSIBILITIES
Deliver on-time performance (OTP) for scheduled flights by ensuring the timely facilitation of passenger services from check-in to departure while complying with company, safety, security, and regulatory requirements.
Provide customers with timely updates on flight schedule changes and disruptions in accordance with the Fiji Link Ground Operations Manual (FLGOM).
Receive, document, and process customer complaints accurately in accordance with company procedures and submit them to the Airports and Training Coordinator for appropriate action.
Provide accurate and timely information relating to customer complaints to support the Customer Care Department in the resolution and closure of cases.
Initiate immediate communication with Reservations, resorts, Airports Fiji Limited (AFL), and other relevant stakeholders regarding flight schedule changes, disruptions, or delays, in accordance with the Fiji Link Ground Operations Manual.
Assist customers affected by flight delays or disruptions by arranging meal vouchers, accommodation, transportation, and onward travel connections in line with FLGOM guidelines, ensuring customer satisfaction and retention.
Contribute to the achievement of revenue targets through the collection and processing of ancillary revenue, including excess baggage and cargo charges.
Ensure cargo and ground operations are conducted in compliance with applicable aviation regulations, safety requirements, and Fiji Link operational standards.
Supervise and coordinate airport operations activities to ensure the safe, efficient, and customer-focused delivery of ground handling services.
Maintain effective working relationships with internal and external stakeholders to support operational efficiency and customer service excellence.
QUALIFICATIONS, SKILLS & EXPERIENCE
Successfully completed Form 7(Year 13) or Foundation studies.
Experience in hospitality or a customer service related role.
Possess excellent oral and written communication skills.
Must be a self-starter and able to work with minimum supervision.
Must be self-organised and capable of working under pressure.
A good relationship builder and solution focused.
Exposure to airport operations will be an advantage.
Attention to detail and accuracy.
All shortlisted applicants will be contacted for the next steps of the Recruitment process.
Applications close midnight on Sunday, 8 November 2026.
If you are interested in this opportunity
VISIT: https://www.fijiairways.com/en-fj/about-fiji-airways/our-careers/
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