Airport Representative - Agadir

As a valued member of our Jet2holidays Agadir Airport team, you’ll play a key role in creating a memorable and welcoming process as our customers arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What do we offer you?
We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:

• Competitive Salary
• Fixed Term contract via our Local Agent
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Recommend a Friend bonus scheme
• Career growth across Jet2.com & Jet2holidays

What will I do?
As an Airport Representative, you’ll report directly to the Airport Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories

Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.

• Take Responsibility

Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

• Be Present

Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs.

• Work as One Team

Work closely with our transfers providers & support the operation outside in the coach park to ensure a VIP customer experience.
What do I need?

• Right to Work Documents

As we employ on local contracts via our local agent, you will already hold full right to work documents for Morocco.

• Accommodation

You will already be living in Agadir with your own accommodation.

• Flexibility

Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.

• Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.
What can I expect after I have applied?
Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to completed a Video Interview. If successful, you will progress to the final stage, an in-person interview with our Jet2holidays Agadir Management team.
In this role you will represent Jet2holidays as an Airport Representative but will be employed by our third-party agency, who partner with us to deliver our service.
Want to know more about the role? Click the link below!
Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video
To meet some of our amazing team and for a peek into life at Jet2holidays, follow our Facebook Page: Jet2Careers Overseas
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